• Complain about something you bought

  If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

• Complain about a TV or radio programme or an ad

  If you think a TV or radio programme hasn't followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) hasn't followed the advertising standards, you can complain to the relevant authorities.

• Complain about your financial services provider

  If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

• Complain about your utility provider

  If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

• Complain about a privacy breach

  You can complain if your personal information is being revealed without your agreement or if an organisation refuses to let you see information about you.