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Consumer laws

Find out what laws protect you when buying from, or sharing your information with, businesses selling in New Zealand and online.

Problem with a product or service

You are covered by the Consumer Guarantees Act if there's a problem with a product or service you bought.​

Problems with borrowing money or using credit

The Credit Contracts and Consumer Finance Act protects you when you borrow money or buy products or services on credit.

When a business acts in an unfair or misleading way

If a business acts in an unfair or misleading way, including sales tactics and selling unsafe products, you can be protected by the Fair Trading Act.

​​Protecting your personal information

The Privacy Act makes sure your personal information is kept safe and secure.

Being safe online

There are online safety laws and rules​​ for e-signatures and electronic transactions, plus laws against spam and upsetting digital messages.

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