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  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Finding your birth child

    Found in Family and whānau / Adoption and fostering / Finding your birth child

    If you've placed a child for adoption and they are now over 20 years old, you can ask Oranga Tamariki—Ministry for Children for help finding them.

  • If you’re fired or unfairly dismissed

    Found in Work / Workers’ rights / If you’re fired or unfairly dismissed

    If the process to fire you has not been handled properly or the reason you’ve been fired is not valid, you can raise a personal grievance with your employer.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Transfer to a different residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Transfer to a different residential care facility

    You can transfer to another residential care facility if you want to. Or you may have to transfer if the level of care you need has changed.

  • Help paying for early childhood education

    Found in Education / Help paying for early childhood education

    All 3, 4 and 5-year-olds can get up to 20 hours of early childhood education (ECE) fully funded by the Ministry of Education.

  • Scams

    Found in Law, crime and justice / Scams

    Taking care can help you avoid scams. If you think you’ve been scammed, report it straight away.

  • Apply for a student visa

    Found in Immigration and visas / Get a New Zealand student visa / Apply for a student visa

    You can apply online or use a printed form. Make sure you apply at least 8 weeks before you plan to come to New Zealand.

  • Order a marriage certificate

    Found in Family and whānau / Getting married / Order a marriage certificate

    Your New Zealand marriage certificate is an official record of your marriage. It costs $33 to have it posted to you. You can order your certificate online.

  • Choose the gender on your citizenship record

    Found in Passports, citizenship and identity / Changing your gender / Choose the gender on your citizenship record

    If your gender is different to what’s on your birth certificate, you can change it when you apply for NZ citizenship — or get your citizenship record updated.

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