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Complain about your utility provider
Found in Consumer rights and complaints / How to complain / Complain about your utility provider
Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.
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Financial help for people with a disability or illness
Found in Health / Financial help and services / Financial help for people with a disability or illness
If you have a disability or illness you might be able to get an allowance, subsidy or loan to help with your expenses. Financial assistance is available for all citizens.
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Replace your driver licence if it’s been lost or stolen
Found in Transport / Driver licences / Replace your driver licence if it’s been lost or stolen
If you lose your licence or it’s been stolen, replace it as soon as you can — you can be fined for driving without it.
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Complain about something you bought
Found in Consumer rights and complaints / How to complain / Complain about something you bought
If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.
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Where to start when thinking about residential care
Found in Health / Rest homes and residential care / Moving into residential care / Where to start when thinking about residential care
If you’re looking to move into a rest home or hospital you have some big decisions to make. Find out what you first need to think about and do.
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Postpone or defer paying your rates
Found in Housing and property / Get financial help with housing / Postpone or defer paying your rates
If you own your own home, many councils let you postpone or defer paying your rates. Check with your council to find out if they offer this service and whether you are eligible.
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Providing information when making financial transactions
Found in Tax, benefits and finance / Providing information when making financial transactions
You may be asked for information to prove who you are and where your money came from to complete certain financial transactions.
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Help for partners staying at home
Found in Health / Rest homes and residential care / Paying for residential care / Help for partners staying at home
If your partner moves into a rest home or hospital, you can get financial help to stay in your home, look after your own health and visit your partner.
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Fines, penalties and losing your licence
Found in Transport / Driving fines and penalties / Fines, penalties and losing your licence
You must follow the road rules for your safety and the safety of others when you drive. If you do not, you can be fined or have your driver licence or car taken off you.
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Promotional tiles
Found in About this website / Promotional tiles
The promo tiles on Govt.nz link to timely or new information. See how to request a tile for your new service or tool.