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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Income you pay tax on

    Found in Tax, benefits and finance / Tax / Income you pay tax on

    When you pay tax or do a tax return you need to know what to include as income. Check to see what counts as a source of income.

  • Where to start when thinking about residential care

    Found in Health / Rest homes and residential care / Where to start when thinking about residential care

    If you’re looking to move into a rest home or hospital you have some big decisions to make. Find out what you first need to think about and do.

  • How to apply for a visitor visa

    Found in Immigration and visas / Visitor visas and the NZeTA / How to apply for a visitor visa

    If you come to New Zealand on a holiday, you might need to apply for a visitor visa before you arrive. Work out what you need to do to apply.

  • Maintaining your house and garden

    Found in Health / Help in your home / Maintaining your house and garden

    You may qualify for help with cleaning your home, doing the laundry, buying essential appliances, mowing the lawn, weeding the garden and getting essential home maintenance tasks done. Find out how to get these home support services and if you qualify.

  • Your Admission Agreement and care plan

    Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan

    When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.

  • Fines, penalties and losing your licence

    Found in Transport / Driving fines and penalties / Fines, penalties and losing your licence

    You must follow the road rules for your safety and the safety of others when you drive. If you do not, you can be fined or have your driver licence or car taken off you.

  • Financial help for people with a disability or illness

    Found in Health / Financial help and services / Financial help for people with a disability or illness

    If you have a disability or illness you might be able to get an allowance, subsidy or loan to help with your expenses. Financial assistance is available for all citizens.

  • Help for children with learning support needs

    Found in Education / Learning support (special education) / Help for children with learning support needs

    Funding, services and support available to help children with disabilities and learning support needs to go to mainstream schools.

  • Get a non-disclosure direction

    Found in Passports, citizenship and identity / Proving and protecting your identity / Access to your birth, marriage and name change records / Get a non-disclosure direction

    You can block access to your birth, marriage, civil union and name change records if your safety is at risk.

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