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Your consumer rights
Found in Consumer rights and complaints / Your consumer rights
You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.
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Typography
Found in About this website / Typography
Govt.nz’s typefaces, text sizes and spacing, and links.
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What you have to do when you’re getting a benefit
Found in Tax, benefits and finance / Benefits and allowances / What you have to do when you’re getting a benefit
If you're getting a benefit, NZ Superannuation or a Veteran’s Pension from Work and Income, you must let them know if your contact details or circumstances change.
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Renew or replace your adult passport
Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Renew or replace your adult passport
Renewing an adult New Zealand passport costs $247. Adult passports are valid for 10 years.
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Complain to the Ombudsman
Found in Engaging with government / Complain about a government department / Complain to the Ombudsman
If you cannot solve a problem with a government agency, you can complain to the Ombudsman.
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School zones, reviews and equity funding
Found in Education / School and college / School zones, reviews and equity funding
Find out if you live in a school’s zone, how the school is performing and what level of equity funding it gets based on the Equity Index.
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Use RealMe to prove your identity online
Found in Passports, citizenship and identity / Proving and protecting your identity / Use RealMe to prove your identity online
Use RealMe to prove who you are online and securely access many government and private sector services online.
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Seeing a specialist
Found in Health / Doctors, dentists and prescriptions / Seeing a specialist
A specialist is a medical practitioner who is trained in a specific field of medicine. You usually need to visit your general practitioner (doctor) first for a referral to a specialist.
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Report a crime that's not an emergency
Found in Law, crime and justice / Crimes and emergencies / Report a crime that's not an emergency
Use 105 to report crimes to Police that are not urgent and do not need Emergency Services.
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Health requirements for a student visa
Found in Immigration and visas / Get a New Zealand student visa / Before you apply for a student visa / Health requirements for a student visa
You need to be healthy to get a student visa in NZ. Depending on where you're from and how long you want to stay, you may need to provide health certificates with your application.