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  • Online safety

    Found in Law, crime and justice / Online safety

    Find out how to keep your family safe online.

  • Find your Member of Parliament (MP)

    Found in Engaging with government / Find your Member of Parliament (MP)

    MPs represent you in Parliament. You have the right to contact an MP to discuss any issue.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Finding your birth child

    Found in Family and whānau / Adoption and fostering / Finding your birth child

    If you've placed a child for adoption and they are now over 20 years old, you can ask Oranga Tamariki—Ministry for Children for help finding them.

  • Apply for a Residential Care Subsidy

    Found in Health / Rest homes and residential care / Paying for residential care / Apply for a Residential Care Subsidy

    The Residential Care Subsidy helps with the cost of your long-term care and is paid directly to your rest home or hospital. You’ll need to have your care needs, and then your finances, assessed.

  • Apply for a Residential Care Loan

    Found in Health / Rest homes and residential care / Paying for residential care / Apply for a Residential Care Loan

    A Residential Care Loan is an interest-free loan paid directly to your rest home or hospital to help cover the cost of your care. You might be able to get the loan if most of your money is tied up in your house, or you have limited assets.

  • Noisy neighbours

    Found in Housing and property / Neighbourhood problems / Noisy neighbours

    Try asking your neighbours to be quiet if they're making too much noise. You can also complain to their landlord or the council.

  • Leaky homes

    Found in Housing and property / Leaky homes

    Check your property for signs of having a leaky home.

  • Driving in NZ if you are visiting

    Found in Transport / Driver licences / Driving in NZ if you are visiting

    Visitors don’t need a New Zealand driver licence to drive in New Zealand but you must meet some conditions.

  • Prison life and going to prison

    Found in Law, crime and justice / Prison life / Prison life and going to prison

    If you’re convicted of a crime and sentenced to a prison term, or if you’re awaiting trial or sentencing without bail, you’ll go to prison.

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