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  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

  • Nursing and medical help at home

    Found in Health / Help in your home / Nursing and medical help at home

    If you have a disability, an injury or ongoing health problems, a nurse or other health professionals can visit you to help with medications and other medical needs.

  • Get a needs assessment

    Found in Health / Help in your home / Get a needs assessment

    You must have a needs assessment if you want to get disability support services funded by Health NZ — Te Whatu Ora. Find out who can have a needs assessment and the support services you might get.

  • Support at home after a needs assessment

    Found in Health / Help in your home / Support at home after a needs assessment

    As part of your needs assessment, a care plan is developed especially for you. Everyone supporting you uses this plan to deliver the services you need in your home.

  • Home support services — reporting a problem

    Found in Health / Help in your home / Home support services — reporting a problem

    If you have a concern, contact your service provider. You can also contact the government agency that funds your care, or the Health and Disability Commissioner.

  • Get an IRD number for a business, charity or trust

    Found in Tax, benefits and finance / Get an IRD number / Get an IRD number for a business, charity or trust

    If you’re starting an organisation that will involve money changing hands, it’ll need its own IRD number.

  • Choose your residential care

    Found in Health / Rest homes and residential care / Choose your residential care

    You choose the rest home or hospital that you want to move to and can afford.

  • Seeing a specialist

    Found in Health / Doctors, dentists and prescriptions / Seeing a specialist

    When you see a specialist, you’ll visit a medically trained and registered healthcare professional in that field of medicine. In most cases, you need to visit your General Practitioner (GP) first so they can refer you.

  • Bereavement leave

    Found in Work / Bereavement leave

    If someone close to you dies, and you meet the employee eligibility criteria, you may be able to take up to 3 days of annual bereavement leave.

  • Paying for heating

    Found in Health / Help in your home / Paying for heating

    If you're ill or have a disability, you can apply for help with the cost of heating your home. What you can get depends on your circumstances and also your income and assets.

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