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  • Get or renew a New Zealand passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Get or renew a New Zealand passport

    Apply online to get or renew a passport for yourself or your child. Adult passports are valid for 10 years. Child passports are valid for 5 years.

  • Daylight saving in NZ

    Found in Recreation and the environment / Daylight saving in NZ

    In spring, we change our clocks forward 1 hour to New Zealand Daylight Time (NZDT). In autumn, we change our clocks back 1 hour to New Zealand Standard Time (NZST).

  • What counts as income for benefits

    Found in Tax, benefits and finance / Benefits and allowances / What counts as income for benefits

    When you get a benefit or allowance from Work and Income, you need to tell them what other income you get — both regular and one-off payments.

  • Apply for a student visa

    Found in Immigration and visas / Get a New Zealand student visa / Apply for a student visa

    You can apply online or use a printed form. Make sure you apply at least 8 weeks before you plan to come to New Zealand.

  • When you have a problem at work

    Found in Work / Workers’ rights / When you have a problem at work

    If you have a problem at work talk to your boss directly. If you cannot solve it you can get help from government and other organisations. Some of this help is free.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Self-employed or running a business

    Found in Work / Self-employed or running a business

    Find out how to set up a business, including self-employment, and what your responsibilities are when running a business.

  • Pay fines from speeding, parking, safety cameras or other tickets

    Found in Law, crime and justice / Paying fines / Pay fines from speeding, parking, safety cameras or other tickets

    Pay the organisation that sent you the fine or ticket. Check how to pay online, what happens if you do not pay on time, and how to dispute them.

  • Paying back your student loan

    Found in Education / Tertiary education / Paying back your student loan

    Repayments on your student loan depend on how much you earn and whether you’re based in New Zealand or living overseas.

  • Get information in an emergency or disaster

    Found in Government A-Z / National Emergency Management Agency / Get information in an emergency or disaster

    In New Zealand, you can get help before, during and after an emergency or disaster from the Ministry of Civil Defence and Emergency Management and local Civil Defence Emergency Management groups.

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