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  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Your Admission Agreement and care plan

    Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan

    When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.

  • When you get a flatmate in your own house

    Found in Housing and property / Renting and flatting / When you get a flatmate in your own house

    If you own a house, you can get people to occupy the spare bedrooms and help with the bills.

  • Get an IRD number for a business, charity or trust

    Found in Tax, benefits and finance / Get an IRD number / Get an IRD number for a business, charity or trust

    If you’re starting an organisation that will involve money changing hands, it’ll need its own IRD number.

  • Identity theft

    Found in Law, crime and justice / Identity theft

    Identity theft is when someone uses your identity information to pretend to be you.

  • 111 emergency service

    Found in Law, crime and justice / Crimes and emergencies / 111 emergency service

    If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.

  • How to get an IRD number

    Found in Tax, benefits and finance / Get an IRD number / How to get an IRD number

    It’s important to get an IRD number as all your tax, entitlements (like student loan or Working for Families Tax Credits) and personal details are linked to this number.

  • Check your own credit record

    Found in Consumer rights and complaints / Debt and credit records / Check your own credit record

    You can get your credit report for free. If your information is wrong, you can get your record corrected.

  • How government works

    Found in Engaging with government / How government works

    The Government is formed after a democratic election held every 3 years.

  • Financial help for first-home buyers

    Found in Housing and property / Buying or selling a home / Financial help for first-home buyers

    You may be able to get government help to buy or build your first home. Find out how to get help from Kāinga Ora or withdraw money from your KiwiSaver.

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