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  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • What to do when someone dies

    Found in Family and whānau / Death and bereavement / What to do when someone dies

    Steps to help you through the death of a loved one.

  • Postpone or defer paying your rates

    Found in Housing and property / Get financial help with housing / Postpone or defer paying your rates

    If you own your own home, many councils let you postpone or defer paying your rates. Check with your council to find out if they offer this service and whether you are eligible.

  • Accessibility statement

    Found in The Govt.nz website / Accessibility statement

    The current state of accessibility on Govt.nz and how improvements are being made.

  • If you live overseas now

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you live overseas now

    If you live overseas, you may be able to keep getting some or all of your New Zealand Superannuation or Veteran’s Pension.

  • If your situation changes

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If your situation changes

    If you’re getting NZ Superannuation or the Veteran’s Pension, you must let Work and Income know of changes to personal information such as your address, your relationship status or your living arrangements.

  • Apply for a work visa

    Found in Immigration and visas / Get a visa to work in NZ / Apply for a work visa

    If you’re planning to work in New Zealand and you’re not a citizen or permanent resident of NZ or Australia, you’ll need a visa that lets you work.

  • If you do not meet a requirement

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / If you do not meet a requirement

    In rare cases, the Minister of Internal Affairs might grant New Zealand citizenship to someone who does not meet all the requirements.

  • Change your own name

    Found in Passports, citizenship and identity / Changing your name / Change your own name

    You can change your own name in New Zealand if you’re 18 or over and a citizen or entitled to live here indefinitely. If you're 16 or 17, you can apply with your guardians' consent.

  • Meals, food and cooking

    Found in Health / Help in your home / Meals, food and cooking

    You can get help with making meals, doing the food shopping, paying for food and the cost of a special diet if you qualify.

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