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In New Zealand

If you have a question about a Births, Deaths and Marriages (BDM) order or need advice, our kaimahi are here to help.

Information we need from you

To help us answer your query, have the following information ready to tell us over the phone or by email.

For a general enquiry

Provide:

  • your full name
  • your email address
  • your phone number
  • the BDM product or service you’re enquiring about.

For a current or past order

Provide details of the order including:

  • the type of product or service applied for
  • the applicant’s:
    • full name
    • date of birth
    • delivery address.

Example

A birth certificate for:

  • John Michael Smith
  • date of birth — 1 February 2012
  • delivery address — 1A Queen Street, Auckland 1010.

Also provide:

  • your name, if not the applicant
  • full names of both parties, if for a marriage or civil union
  • your email address
  • your phone number.

Contact one of our offices in New Zealand

Our public counters are open by appointment only. If you can, apply online.

If you need to call us, be aware that wait times are currently high. If your call does not connect, try again later. Calls will connect when lines become available.

BDM contact centre

The BDM contact centre is open Monday to Friday, 9am to 5.30pm.

Freephone:

0800 22 52 52 (NZ only)

Phone from other countries:

+64 9 339 0852

Email:

bdm.nz@dia.govt.nz

Postal address:

PO Box 10526
Wellington 6143
New Zealand

Our offices

Our public counters are open by appointment only. We encourage you to apply online if you can.

If you need to come in for an appointment, you do not need to wear a mask — but you can if you want to.

Stay home if you feel unwell and call us instead.

Auckland

Opening hours:

9am to 4pm, Monday to Friday

Phone:

+64 9 339 0852

Street address:

Carlaw Park
12–14 Nicholls Lane
Parnell
Auckland 1010

(Show map)

Postal address:

Registrar of Births, Deaths and Marriages
PO Box 6147
Auckland 1141

Book an appointment at the Auckland office

Manukau

Only BDM certificates are offered at the Manukau office. If you need a different service, make an appointment at the Auckland office.

Opening hours:

9am to 4pm, Monday to Friday

Phone:

+64 4 462 0651

Street address:

Level 5, 5 Osterley Way
Manukau City Centre
Auckland 2104

(Show map)

Book an appointment at the Manukau office

Wellington

Opening hours:

9am to 4pm, Monday to Friday

Phone:

+64 9 339 0852

Street address:

Level 2, 7 Waterloo Quay
Pipitea
Wellington 6011

(Show map)

Postal address:

Registrar of Births, Deaths and Marriages
PO Box 10526
Wellington 6143

Book an appointment at the Wellington office

Christchurch

Opening hours:

9am to 4pm, Monday to Friday

Phone:

+64 9 339 0852

Street address:

Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011

(Show map)

Postal address:

Registrar of Births, Deaths and Marriages
PO Box 25211
Christchurch 8140

Book an appointment at the Christchurch office

Contact us through NZ Relay

If you are deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us.

New Zealand Relay

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