General contact information
Our Wellington and Christchurch public counters are open at Alert Level 2. Our Auckland and Manukau counters remain closed.
We are currently operating with significantly reduced staff, which is impacting service and delivery times. We thank you for your patience.
If you can, apply online or by post. For urgent enquiries, call us.
|Freephone:||0800 22 52 52 (NZ only)|
|Phone:||+64 9 339 0852 (outside NZ)|
|Contact centre hours:||
Monday to Friday, 8am to 5.30pm
|Postal address:||PO Box 10526
If you're emailing about an order you have placed, you must provide:
- your name
- your delivery address, and
- details of the product you ordered, including the full name and date of the event, e.g. a birth certificate for John Smith, date of birth 1 February 2012.