Make a complaint about residential care
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.
Step-by-step guide
The Ministry of Health website has a step-by-step guide to making a complaint.
Making a complaint about your residential care — Ministry of Health
Seniorline — more information
Seniorline provides information for older people about residential care, community services and how to get help at home.
- Freephone: 0800 725 463 (NZ only)
- Phone: +64 9 375 4395
- Email: seniorline@adhb.govt.nz
- Website: seniorline.org.nz
Who to contact for more help
If you need more help or have questions about the information or services on this page, contact one of the following agencies.
-
Health and Disability Commissioner
Contact and agency details -
Senior Services
Contact and agency details