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  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Urgent admission to a residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility

    Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.

  • Enduring power of attorney

    Found in Family and whānau / Power of attorney — enduring and ordinary / Enduring power of attorney

    An enduring power of attorney (EPA or EPOA) is a legal document. It gives the people you trust the power to make decisions for you, if you’re unable to.

  • What to do when someone dies

    Found in Family and whānau / Death and bereavement / What to do when someone dies

    Steps to help you through the death of a loved one.

  • How to get divorced in NZ

    Found in Family and whānau / Separating or getting divorced / How to get divorced in NZ

    A step by step guide to separating and getting divorced in NZ.

  • Report a crime that's not an emergency

    Found in Law, crime and justice / Crimes and emergencies / Report a crime that's not an emergency

    Use 105 to report crimes to Police that are not urgent and do not need Emergency Services.

  • If you lived or worked overseas

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you lived or worked overseas

    If you lived or worked in another country you may be able to get their social security pension. When you apply for NZ Superannuation or the Veteran's Pension, apply for these pensions at the same time.

  • School zones, reviews and equity funding

    Found in Education / School and college / School zones, reviews and equity funding

    Find out if you live in a school’s zone, how the school is performing and what level of equity funding it gets based on the Equity Index.

  • Applying for a divorce

    Found in Family and whānau / Separating or getting divorced / Applying for a divorce

    After you’ve been separated for at least 2 years, you can apply for a divorce through the Family Court. There are eligibility criteria to meet and an application fee when you apply.

  • Education for children with a physical disability or illness

    Found in Education / Learning support (special education) / Education for children with a physical disability or illness

    Government help is available to educate children with a physical disability or illness.

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