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  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

  • Scams

    Found in Law, crime and justice / Scams

    Learn to recognise and protect yourself from scams. If you think you’ve been scammed, report it straight away.

  • Apply for a benefit

    Found in Benefits, pensions and financial support / Benefits and allowances / Apply for a benefit

    You need to apply for most benefits online, then meet with a case manager before your application is accepted and you start being paid.

  • Contact details by topic

    Found in Contact NZ government / Contact details by topic

    If you’re unsure who to contact, use the list below to work out which government organisation could help with your question.

  • Who can get public health services in NZ

    Found in Health / Public health services / Who can get public health services in NZ

    Most health and disability services are free or provided at a reduced cost for eligible people.

  • ACC payments when you get a NZ pension

    Found in Benefits, pensions and financial support / NZ Superannuation and the Veteran’s Pension / ACC payments when you get a NZ pension

    You can get ACC payments and NZ Super payments at the same time, but only for 2 years.

  • Paying for visits to doctors

    Found in Health / Doctors, dentists and prescriptions / Paying for visits to doctors

    Ask your doctors’ practice or medical centre how much they charge for doctor visits. Children, and some people who need to visit their doctor often, can get free or cheaper visits.

  • Get an IRD number for your child

    Found in Work and tax / Get an IRD number / Get an IRD number for your child

    Your child will need an IRD number if they’re earning any money or interest, or if you’re applying for Working for Families or child support. If you’re having a baby, you can apply for one when you register their birth.

  • Terms of use for the Govt.nz app

    Found in The Govt.nz app / Terms of use

    By viewing and using the Govt.nz app, you agree to these terms and conditions.

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