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  • Choose the gender on your citizenship record

    Found in Passports, citizenship and identity / Changing your gender / Choose the gender on your citizenship record

    If your gender is different to the one on your birth certificate, you can ask for your citizenship certificate to show your new gender (if you have not yet applied for citizenship), or request an evidentiary certificate (if you have been granted citizenship).

  • Getting a tax refund

    Found in Tax, benefits and finance / Tax / Getting a tax refund

    Most people automatically get a tax refund if they’re owed one.

  • Home support services — reporting a problem

    Found in Health / Help in your home / Home support services — reporting a problem

    If you have a concern, contact your service provider. You can also contact the government agency that funds your care, or the Health and Disability Commissioner.

  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • How to make a submission on a bill

    Found in Engaging with government / Consultations — have your say / How to make a submission on a bill

    How to find out what parliamentary bills are open for public feedback and options for how to make a submission.

  • Emergency help when you’re overseas

    Found in Leaving NZ / Emergency help when you’re overseas

    NZ Embassies can help you if something goes wrong while you’re outside NZ.

  • Help for victims of crime

    Found in Law, crime and justice / Crimes and emergencies / Help for victims of crime

    If you or someone you care about is the victim of a crime, there's support and help available.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Building your own home

    Found in Housing and property / Building and renovating / Building your own home

    There are laws you need to comply with when you’re building — whether you're hiring a builder or doing the work yourself.

  • Changing your name when you get married

    Found in Family and whānau / Getting married / Changing your name when you get married

    In New Zealand, you don’t usually have to do anything special if you want to change your name after you get married or have a civil union.

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