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  • Get proof you are a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are a citizen

    If you have lost or damaged your New Zealand birth certificate or your citizenship certificate, you can apply for a replacement or call to check your certificate number.

  • Promotional tiles

    Found in About this website / Promotional tiles

    The promo tiles on Govt.nz link to timely or new information. See how to request a tile for your new service or tool.

  • Complain about a TV or radio programme or an ad

    Found in Consumer rights and complaints / How to complain / Complain about a TV or radio programme or an ad

    If you think a TV or radio programme hasn't followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) hasn't followed the advertising standards, you can complain to the relevant authorities.

  • Get proof you are not a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are not a citizen

    You can get a certificate that proves you are not a New Zealand citizen.

  • Dog problems and complaints

    Found in Housing and property / Neighbourhood problems / Dog problems and complaints

    If you're having problems with a dog, you can speak to the dog's owner. Otherwise you can speak to your local council.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Help when you’re raising children

    Found in Family and whānau / Financial help for your family / Help when you’re raising children

    You may be able to get financial help for your family, even if you’re working or looking after a child that’s not your own.

  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • Buying a house, apartment or a rental property

    Found in Housing and property / Buying or selling a home / Buying a house, apartment or a rental property

    Learn about the house buying process. Work out what you can afford before you start looking at properties.

  • Rental properties and healthy homes standards

    Found in Housing and property / Insulation and energy efficiency / Rental properties and healthy homes standards

    To improve the quality of rental properties in New Zealand, landlords need to meet the healthy homes standards.

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