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Your consumer rights
Found in Consumer rights and complaints / Your consumer rights
You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.
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Complain about something you bought
Found in Consumer rights and complaints / How to complain / Complain about something you bought
If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.
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Giving up your NZ citizenship
Found in Passports, citizenship and identity / New Zealand citizenship / Changing your citizenship status / Giving up your NZ citizenship
If you are becoming a citizen of a country that does not allow dual citizenship, you might have to give up your New Zealand citizenship.
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Proof of citizenship
Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship
What to do if you have lost your New Zealand citizenship certificate, or if you need to prove whether or not you are a New Zealand citizen.
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Income you pay tax on
Found in Tax, benefits and finance / Tax / Income you pay tax on
When you pay tax or do a tax return you need to know what to include as income. Check to see what counts as a source of income.
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How to apply for a visitor visa
Found in Immigration and visas / Visitor visas and the NZeTA / How to apply for a visitor visa
If you come to New Zealand on a holiday, you might need to apply for a visitor visa before you arrive. Work out what you need to do to apply.
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How to pay tax
Found in Tax, benefits and finance / Tax / How to pay tax
If you’re earning any sort of income, you have to pay tax. Make sure you're paying the right amount so you do not end up with a large bill.
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Fines, penalties and losing your licence
Found in Transport / Driving fines and penalties / Fines, penalties and losing your licence
You must follow the road rules for your safety and the safety of others when you drive. If you do not, you can be fined or have your driver licence or car taken off you.
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Registering your new car or truck
Found in Transport / Buying a vehicle / Registering your new car or truck
Cars, vans, motorcycles, mopeds and trucks need to be registered and issued number plates to be legally driven on our roads.
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Renew or replace your adult passport
Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Renew or replace your adult passport
Renewing an adult New Zealand passport costs $215. Adult passports are valid for 10 years.