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Complain about something you bought
Found in Consumer rights and credit records / How to complain / Complain about something you bought
If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.
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Pay fines from speeding, parking, safety cameras or other tickets
Found in Law, crime and justice / Paying fines / Pay fines from speeding, parking, safety cameras or other tickets
Pay the organisation that sent you the fine or ticket. Check how to pay online, what happens if you do not pay on time, and how to dispute them.
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Report a crime that's not an emergency
Found in Law, crime and justice / Crimes and emergencies / Report a crime that's not an emergency
Use 105 to report crimes to Police that are not urgent and do not need Emergency Services.
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Get a warrant of fitness or certificate of fitness
Found in Transport / Keeping a vehicle on the road / Get a warrant of fitness or certificate of fitness
Learn how to renew your warrant of fitness (WoF) and what to do if you fail. See how often you need a WoF and if you need a certificate of fitness (CoF) instead.
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111 emergency service
Found in Law, crime and justice / Crimes and emergencies / 111 emergency service
If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.
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Going back to work after your parental leave ends
Found in Work and tax / Take leave from work / Parental leave / Going back to work after your parental leave ends
Find information about returning to work, breaks for breastfeeding, and how to get help with childcare and other costs when you’re back in work.
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Total Mobility card
Found in Health / Financial help and services / Total Mobility card
If you're eligible, you can get discounted taxi fares if you cannot use public transport because of a disability.
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Personal care at home
Found in Health / Help in your home / Personal care at home
If you need help with daily activities like showering or getting dressed, support is available to make these tasks safer and easier for you.
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Community Services Card
Found in Health / Financial help and services / Community Services Card
Work and Income supply the Community Services Card (CSC) on behalf of the Ministry of Health to help lower healthcare costs.
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Types of residential care
Found in Health / Rest homes and residential care / Types of residential care
There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.