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  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.

  • Your Admission Agreement and care plan

    Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan

    When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.

  • Performing a marriage or civil union ceremony

    Found in Government A-Z / Births, Deaths and Marriages / Information for marriage celebrants / Performing a marriage or civil union ceremony

    As a marriage celebrant, you’re responsible for making sure the legal requirements of the ceremony are met.

  • Working on public holidays

    Found in Work / Public holidays and work / Working on public holidays

    Find out how you’ll be paid if you do or do not work on a public holiday and what your employment rights are as an employee.

  • When you have a problem at work

    Found in Work / Workers’ rights / When you have a problem at work

    If you have a problem at work talk to your boss directly. If you cannot solve it you can get help from government and other organisations. Some of this help is free.

  • Presence in NZ requirements

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Presence in NZ requirements

    You need to show you have been physically present in New Zealand for a certain amount of time and that you intend to continue living here.

  • Using a personal medical alarm

    Found in Health / Help in your home / Personal medical alarms / Using a personal medical alarm

    Learn about the types of services and equipment provided when you get a personal medical alarm. Find out how to call for help, and what to do if you no longer need the alarm.

  • Going back to work after your parental leave ends

    Found in Work / Parental leave / Going back to work after your parental leave ends

    Find information about returning to work, breaks for breastfeeding, and how to get help with childcare and other costs when you’re back in work.

  • Postpone or defer paying your rates

    Found in Housing and property / Get financial help with housing / Postpone or defer paying your rates

    If you own your own home, many councils let you postpone or defer paying your rates. Check with your council to find out if they offer this service and whether you are eligible.

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