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  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Fences, driveways and drains

    Found in Housing and property / Neighbourhood problems / Fences, driveways and drains

    Neighbours should share the costs for fences and shared driveways. You may share the costs for some drains.

  • Help for victims of crime

    Found in Law, crime and justice / Crimes and emergencies / Help for victims of crime

    If you or someone you care about is the victim of a crime, there's support and help available.

  • Home emergency checklist

    Found in Housing and property / Home emergency checklist

    How to prepare for and get through an emergency in New Zealand.

  • Vehicle licensing and road user charges

    Found in Transport / Keeping a vehicle on the road / Vehicle licensing and road user charges

    To be on the road legally, your car needs to have a current licence. You’ll also need to pay road user charges (RUC) if your vehicle runs on diesel or electricity, or both — including plug-in vehicles that run on petrol.

  • Update your name, address or other details on your driver’s licence

    Found in Transport / Driver licences / Update your name, address or other details on your driver’s licence

    Contact NZTA to update your name, gender or contact details — such as your address, phone number or email.

  • Work that leads to residence

    Found in Immigration and visas / Get a visa to work in NZ / Work that leads to residence

    If you’re 55 or younger and want to live in New Zealand (NZ) permanently, you can apply for a resident visa, or a work visa that leads to residence after working here for 2 years.

  • School zones, reviews and equity funding

    Found in Education / School and college / School zones, reviews and equity funding

    Find out if you live in a school’s zone, how the school is performing and what level of equity funding it gets based on the Equity Index.

  • Not returning to your job from parental leave

    Found in Work / Parental leave / Not returning to your job from parental leave

    You can decide to leave your job and resign at any time while you’re on parental leave. You just need to give the correct notice and it may affect any holiday pay you’re due.

  • Registering your new car or truck

    Found in Transport / Buying a vehicle / Registering your new car or truck

    Cars, vans, motorcycles, mopeds and trucks need to be registered and issued number plates to be legally driven on our roads.

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