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  • Banking Ombudsman Scheme

    Found in Government A-Z / Banking Ombudsman Scheme

    We are a free and independent dispute resolution service. We look into complaints by customers about their banks.

  • Get a rates rebate

    Found in Housing and property / Get financial help with housing / Get a rates rebate

    Find out what a rates rebate is, if you qualify and how much you might get off your rates. See how and when to apply and download the application form.

  • Governor-General

    Found in Government A-Z / Governor-General

    The Right Honourable Dame Cindy Kiro is the current Governor-General.

  • Human rights in NZ

    Found in Law, crime and justice / Human rights in NZ

    Find out about your human rights and protections in NZ. Learn how to get help or make a complaint about different types of discrimination.

  • Driving fines and penalties

    Found in Transport / Driving fines and penalties

    Learn about driving fines, demerit points, alcohol interlocks and losing your licence. Also, how to pay or dispute speeding tickets, parking tickets, court fines and other driving-related fees.

  • Get financial help with housing

    Found in Housing and property / Get financial help with housing

    Get help with housing costs, paying rent or council rates. Postpone or defer your rates if you meet certain conditions like being on a low income or on a benefit.

  • Moving into residential care

    Found in Health / Rest homes and residential care / Moving into residential care

    Learn about moving into a rest home or hospital. Find out what to do when you need to move in urgently or need to transfer to another care facility.

  • Fertility issues and assisted reproduction

    Found in Family and whānau / Fertility issues and assisted reproduction

    Learn about government-funded fertility treatment in NZ. You can donate sperm or eggs at a fertility clinic or find out about your about your genetic origins.

  • Changing your name

    Found in Passports, citizenship and identity / Changing your name

    Find out how to legally change your name or your child's name in NZ. Learn how to change other documents like your drivers license or passport.

  • Insulation and energy efficiency

    Found in Housing and property / Insulation and energy efficiency

    Save money on your power bills by making your home healthier and more energy efficient. Find out if you can get a Warmer Kiwi Homes grant to upgrade your heating and insulation.

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