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  • Protecting your privacy

    Found in The Govt.nz app / Privacy and security / Protecting your privacy

    Privacy is built into the Govt.nz app from the start — it is independently overseen, aligned with New Zealand’s privacy law, and designed to keep you in control of your information.

  • Get a warrant of fitness or certificate of fitness

    Found in Transport / Keeping a vehicle on the road / Get a warrant of fitness or certificate of fitness

    Learn how to renew your warrant of fitness (WoF) and what to do if you fail. See how often you need a WoF and if you need a certificate of fitness (CoF) instead.

  • Providing information when making financial transactions

    Found in Consumer rights and credit records / Providing information when making financial transactions

    You may need to prove who you are and where your money came from for some transactions. This is required by law to help prevent crime, including money laundering.

  • Complain about discrimination

    Found in Law, crime and justice / Human rights in NZ / Complain about discrimination

    Discrimination is illegal — you have the right to complain.

  • Complain about a privacy breach

    Found in Consumer rights and credit records / How to complain / Complain about a privacy breach

    You can complain if your personal information is being revealed without your agreement or if an organisation refuses to let you see information about you.

  • Complain about your utility provider

    Found in Consumer rights and credit records / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • Complain about something you bought

    Found in Consumer rights and credit records / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • How government works

    Found in Engaging with government / How government works

    The Government is formed after a democratic election held every 3 years.

  • Complain about your financial services provider

    Found in Consumer rights and credit records / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Fences, driveways and drains

    Found in Housing and property / Neighbourhood problems / Fences, driveways and drains

    Neighbours should share the costs for fences and shared driveways. You may share the costs for some drains.

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