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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Pay fines from speeding, parking, safety cameras or other tickets

    Found in Law, crime and justice / Paying fines / Pay fines from speeding, parking, safety cameras or other tickets

    Pay the organisation that sent you the fine or ticket. Check how to pay online, what happens if you do not pay on time, and how to dispute them.

  • 111 emergency service

    Found in Law, crime and justice / Crimes and emergencies / 111 emergency service

    If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.

  • Changing your study plans

    Found in Immigration and visas / Get a New Zealand student visa / Changing your study plans

    If you want to change what or where you’re studying, you’ll need to apply for a variation of conditions to your current visa. In some situations you may need to get a new visa.

  • Postpone or defer paying your rates

    Found in Housing and property / Get financial help with housing / Postpone or defer paying your rates

    If you own your own home, many councils let you postpone or defer paying your rates. Check with your council to find out if they offer this service and whether you are eligible.

  • Public attitudes to daylight saving

    Found in Recreation and the environment / Daylight saving in NZ / Public attitudes to daylight saving

    The 2008 survey found that 82% of New Zealanders approved of the 2007 extension to the period of daylight saving time.

  • Get a non-disclosure direction

    Found in Passports, citizenship and identity / Proving and protecting your identity / Access to your birth, marriage and name change records / Get a non-disclosure direction

    You can block access to your birth, marriage, civil union and name change records if your safety is at risk.

  • Use your NZ documents overseas

    Found in Passports, citizenship and identity / Proving and protecting your identity / Use your NZ documents overseas

    To use a document overseas it may need to be apostilled or authenticated. Apostilles and authentications are certificates that prove the signature, stamp or seal on a document is genuine.

  • What to get ready before you apply for NZ citizenship

    Found in Passports, citizenship and identity / New Zealand citizenship / How to apply for NZ citizenship / What to get ready before you apply for NZ citizenship

    Get your photo and documents ready before starting your citizenship application. You will also need an identity referee (if you are applying online) or a witness (if you are applying in person or by post).

  • Choose the right tax code for your NZ Superannuation

    Found in Tax, benefits and finance / Tax / Choose the right tax code for your NZ Superannuation

    When you start getting NZ Super you might still have other sources of income. You need to make sure you’re using the correct tax code.

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