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  • Finding your birth child

    Found in Family and whānau / Adoption and fostering / Finding your birth child

    If you've placed a child for adoption and they are now over 20 years old, you can ask Oranga Tamariki—Ministry for Children for help finding them.

  • Translating official documents

    Found in Passports, citizenship and identity / Proving and protecting your identity / Translating official documents

    If you need a document translated into English or another language, you can organise the translation yourself or use the Department of Internal Affairs Translation Service.

  • Help paying for early childhood education

    Found in Education / Help paying for early childhood education

    All 3, 4 and 5-year-olds can get up to 20 hours of early childhood education (ECE) fully funded by the Ministry of Education.

  • If you’re fired or unfairly dismissed

    Found in Work / Workers’ rights / If you’re fired or unfairly dismissed

    If the process to fire you has not been handled properly or the reason you’ve been fired is not valid, you can raise a personal grievance with your employer.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Child custody

    Found in Family and whānau / Separating or getting divorced / Child custody

    If your relationship ends, you need to try to resolve child custody arrangements yourselves before you can go to court.

  • Order a birth certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Order a birth certificate

    New Zealand birth certificates are a record of birth. You can order a birth certificate online. It costs $33 for a standard certificate.

  • Apply for a student visa

    Found in Immigration and visas / Get a New Zealand student visa / Apply for a student visa

    You can apply online or use a printed form. Make sure you apply at least 8 weeks before you plan to come to New Zealand.

  • Order a marriage certificate

    Found in Family and whānau / Getting married / Order a marriage certificate

    Your New Zealand marriage certificate is an official record of your marriage. It costs $33 to have it posted to you. You can order your certificate online.

  • Noisy neighbours

    Found in Housing and property / Neighbourhood problems / Noisy neighbours

    Try asking your neighbours to be quiet if they're making too much noise. You can also complain to their landlord or the council.

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