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  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Choose the gender on your citizenship record

    Found in Passports, citizenship and identity / Changing your gender / Choose the gender on your citizenship record

    If your gender is different to what’s on your birth certificate, you can change it when you apply for NZ citizenship — or get your citizenship record updated.

  • Choose your residential care

    Found in Health / Rest homes and residential care / Choose your residential care

    You choose the rest home or hospital that you want to move to and can afford.

  • Transfer to a different residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Transfer to a different residential care facility

    You can transfer to another residential care facility if you want to. Or you may have to transfer if the level of care you need has changed.

  • Revitalising te reo Māori

    Found in History, culture and heritage / Māori language, culture and heritage / Revitalising te reo Māori

    Māori became an official language of New Zealand in 1987. It’s a taonga (treasure) that our government works to protect. Learn about the history of te reo Māori and the plan for revitalising the language.

  • Apply for a rates rebate: application forms

    Found in Housing and property / Get financial help with housing / Get a rates rebate / Apply for a rates rebate: application forms

    Once you receive your rates bill, you can apply for a rebate for the current rating year period 1 July 2025 to 30 June 2026. Your application is due to the council by 30 June 2026.

  • Bringing pets into New Zealand

    Found in Immigration and visas / Bringing things into New Zealand / Bringing pets into New Zealand

    You can bring your pet here, but they must meet specific health standards. These change, depending on the country your pet is coming from.

  • Become an organisational celebrant

    Found in Government A-Z / Births, Deaths and Marriages / Information for marriage celebrants / Become an organisational celebrant

    Organisational celebrants can legally perform marriages in New Zealand for an approved church or organisation.

  • Money to help when you’re studying

    Found in Education / Tertiary education / Money to help when you’re studying

    You can apply for help paying for course fees, course-related costs and living expenses. You may also be able to get help during your study break.

  • If you’re fired or unfairly dismissed

    Found in Work / Workers’ rights / If you’re fired or unfairly dismissed

    If the process to fire you has not been handled properly or the reason you’ve been fired is not valid, you can raise a personal grievance with your employer.

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