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  • Choose the gender on your citizenship record

    Found in Passports, citizenship and identity / Changing your gender / Choose the gender on your citizenship record

    If your gender is different to what’s on your birth certificate, you can change it when you apply for NZ citizenship — or get your citizenship record updated.

  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

  • Get a non-disclosure direction

    Found in Passports, citizenship and identity / Proving and protecting your identity / Access to your birth, marriage and name change records / Get a non-disclosure direction

    You can block access to your birth, marriage, civil union and name change records if your safety is at risk.

  • Apply for Best Start payments

    Found in Family and whānau / Financial help for your family / Apply for Best Start payments

    You may be able to get a weekly payment to help support your newborn baby. Best Start payments are available until your child turns 3. Whether you can get the payment depends on your family income.

  • If you live overseas now

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran’s Pension / If you live overseas now

    If you live overseas, you may be able to keep getting some or all of your New Zealand Superannuation or Veteran’s Pension.

  • What to organise before you die

    Found in Family and whānau / Death and bereavement / What to organise before you die

    Check what to think about and organise before you die. You can also create your own plan on the End of Life Service website.

  • Separating from your spouse or partner

    Found in Family and whānau / Separating or getting divorced / Separating from your spouse or partner

    You do not have to do anything official when you separate from your partner, but a separation agreement or separation order can help to keep things clear.

  • School fees and donations

    Found in Education / School and college / School fees and donations

    It’s free to go to a state school — but the school can ask for donations towards their running costs.

  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Dog owner fines and offences

    Found in Law, crime and justice / Paying fines / Dog owner fines and offences

    If you do not keep control of your dog, allow a dog into a restricted area or abuse or neglect an animal, you can be fined or sent to prison — and banned from owning dogs in the future.

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