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  • Buying a house, apartment or a rental property

    Found in Housing and property / Buying or selling a home / Buying a house, apartment or a rental property

    Learn about the house buying process. Work out what you can afford before you start looking at properties.

  • Urgent admission to a residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility

    Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.

  • Giving up your NZ citizenship

    Found in Passports, citizenship and identity / New Zealand citizenship / Changing your citizenship status / Giving up your NZ citizenship

    If you are becoming a citizen of a country that does not allow dual citizenship, you might have to give up your New Zealand citizenship.

  • Accessibility tips for using this website

    Found in About this website / Accessibility statement / Accessibility tips for using this website

    Navigate our website with browser functions, assistive technology, keyboard shortcuts and more.

  • How to order a civil union certificate

    Found in Family and whānau / Getting married / Civil unions / How to order a civil union certificate

    It’s easiest to order a civil union certificate online. You can also order by phone, post, or in person.

  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Get help to find birth, death and marriage records

    Found in History, culture and heritage / Research your family history / Get help to find birth, death and marriage records

    If you do not know the year of a record you're looking for, you can ask Births, Deaths and Marriages to search for it.

  • Get someone else’s birth, death, or marriage certificate

    Found in History, culture and heritage / Research your family history / Get someone else’s birth, death, or marriage certificate

    New Zealand birth, death, marriage, civil union and name change certificates are public records. In most cases, they can be ordered by anyone.

  • Scams

    Found in Law, crime and justice / Scams

    Taking care can help you avoid scams. If you think you’ve been scammed, report it straight away.

  • Translating official documents

    Found in Passports, citizenship and identity / Proving and protecting your identity / Translating official documents

    If you need a document translated into English or another language, you can organise the translation yourself or use the Department of Internal Affairs Translation Service.

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