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Complain to the Ombudsman
Found in Engaging with government / Complain about a government department / Complain to the Ombudsman
If you cannot solve a problem with a government agency, you can complain to the Ombudsman.
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Change your name on your driver licence
Found in Passports, citizenship and identity / Changing your name / Change your name on your driver licence
If you legally change your name, you don't have to replace your driver licence — but you can if you want to. You'll need to provide an original document that shows the change.
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Who can move into residential care
Found in Health / Rest homes and residential care / Who can move into residential care
When you can no longer manage in your own home, you can move into a rest home or hospital. Talk to your doctor or other health professionals about the level of care you need.
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Make a complaint about residential care
Found in Health / Rest homes and residential care / Make a complaint about residential care
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.
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Character requirements for a student visa
Found in Immigration and visas / Get a New Zealand student visa / Before you apply for a student visa / Character requirements for a student visa
You need to be of good character to study in New Zealand. If you're over 17 years old and want to study here for more than 2 years, you'll need to provide a police certificate.
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Make a complaint about food poisoning
Found in Health / Food safety / Make a complaint about food poisoning
500 New Zealanders a day get food poisoning. It’s a serious risk if you’re sick, pregnant, very young or elderly.
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Feedback about the Govt.nz website
Found in About this website / Feedback about the Govt.nz website
Ask a question about the Govt.nz website, suggest an improvement to the website, or report a problem about the website to the Govt.nz team.
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What is a name change certificate
Found in Passports, citizenship and identity / Proving and protecting your identity / Name change certificate / What is a name change certificate
A name change certificate is an official record of a name change if they were born outside NZ.
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Disputes when buying a car
Found in Transport / Buying a vehicle / Disputes when buying a car
If you've bought a vehicle and something goes wrong, your rights depend on if you bought it from a motor vehicle trader or privately.
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When you arrive in Australia
Found in Leaving NZ / Travel or move to Australia / When you arrive in Australia
If you plan to work and live in Australia, there are things you’ll need to sort out as soon as you arrive, like your tax, healthcare and driver licence.