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  • Make a complaint about food poisoning

    Found in Health / Food safety / Make a complaint about food poisoning

    500 New Zealanders a day get food poisoning. It’s a serious risk if you’re sick, pregnant, very young or elderly.

  • Paying for residential care

    Found in Health / Rest homes and residential care / Paying for residential care

    You’re responsible for paying for your own residential care but you may qualify for government help. Read about the financial support that’s available and how to find out about the costs.

  • Prescription subsidy scheme

    Found in Health / Doctors, dentists and prescriptions / Prescription subsidy scheme

    If you’ve paid for 20 prescriptions in a year (from 1 February), you do not have to pay any more prescription charges for the rest of that year (to 31 January).

  • Presence in NZ requirements

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Presence in NZ requirements

    You need to show you have been physically present in New Zealand for a certain amount of time and that you intend to continue living here.

  • Get proof you are not a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are not a citizen

    You can get a certificate that proves you are not a New Zealand citizen.

  • Dog problems and complaints

    Found in Housing and property / Neighbourhood problems / Dog problems and complaints

    If you're having problems with a dog, you can speak to the dog's owner. Otherwise you can speak to your local council.

  • Help with day-to-day personal care

    Found in Health / Help in your home / Help with day-to-day personal care

    Help from a carer and assistive equipment could make tasks such as showering, dressing and using a toilet much safer for you. Find out what government help you may qualify for.

  • Working for Families payments

    Found in Family and whānau / Financial help for your family / Working for Families payments

    Get help with the costs of raising children with Working for Families tax credit payments. Your payments are worked out based on the information you give Inland Revenue about your income for the year.

  • Fines, penalties and losing your licence

    Found in Transport / Driving fines and penalties / Fines, penalties and losing your licence

    You must follow the road rules for your safety and the safety of others when you drive. If you do not, you can be fined or have your driver licence or car taken off you.

  • Renew or replace a child passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Renew or replace a child passport

    Renewing a child's passport costs $144. Child passports are valid for 5 years. Once a child turns 16 their passport is valid until it expires or is cancelled. After that, they must renew their passport as an adult.

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