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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Get proof you are a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are a citizen

    If you have lost or damaged your New Zealand birth certificate or your citizenship certificate, you can apply for a replacement or call to check your certificate number.

  • Lottery grants for disabled people

    Found in Health / Financial help and services / Lottery grants for disabled people

    Grants funded by Lotto help to pay for equipment for disabled people who want to be more closely involved in their communities.

  • Veteran's Pension

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / Veteran's Pension

    If you’ve served in NZ’s Armed Forces, you may be able to get a Veteran’s Pension when you turn 65.

  • Financial help if someone dies

    Found in Family and whānau / Death and bereavement / Financial help if someone dies

    If a loved one has died, you might be able to get help with the cost of the funeral, burial or cremation. In some circumstances, you might be entitled to help with living expenses or childcare.

  • Registering your new car or truck

    Found in Transport / Buying a vehicle / Registering your new car or truck

    Cars, vans, motorcycles, mopeds and trucks need to be registered and issued number plates to be legally driven on our roads.

  • Leaving children by themselves

    Found in Family and whānau / Childcare and supervision / Leaving children by themselves

    You can leave a child under 14 at home or in another place if you’ve made reasonable provisions to have them supervised and cared for safely, and they’re not left for a long time.

  • What you can and cannot bring with you into New Zealand

    Found in Immigration and visas / Bringing things into New Zealand / What you can and cannot bring with you into New Zealand

    There are biosecurity and customs rules about what you can and cannot bring into New Zealand.

  • Working over Easter

    Found in Work / Public holidays and work / Working over Easter

    Only Good Friday and Easter Monday are public holidays. Easter Sunday is not a public holiday, and shops can choose to open if their local council lets them.

  • Choose your residential care

    Found in Health / Rest homes and residential care / Choose your residential care

    You choose the rest home or hospital that you want to move to and can afford.

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