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  • Complain about your financial services provider

    Found in Consumer rights and credit records / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Privacy policy

    Found in The Govt.nz app / Terms and policies / Privacy policy

    This policy explains how and when the Govt.nz app collects personal information, what we do with it and your right to see or change it.

  • Help for businesses

    Found in NZ Verify app / Get help / Help for businesses

    Help with common questions and technical issues when using the NZ Verify app.

  • Complain about something you bought

    Found in Consumer rights and credit records / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Family violence leave

    Found in Work and tax / Take leave from work / Family violence leave

    If you, or a child in your care, are affected by domestic and family violence, you can ask your employer for paid family violence leave and flexible working arrangements.

  • Dog owner fines and offences

    Found in Law, crime and justice / Paying fines / Dog owner fines and offences

    If you do not keep control of your dog, allow a dog into a restricted area or abuse or neglect an animal, you can be fined or sent to prison — and banned from owning dogs in the future.

  • How to protect yourself from identity theft

    Found in Law, crime and justice / Identity theft / How to protect yourself from identity theft

    You’re more at risk of your personal information being stolen if you make it easy for someone to take it. Learn how to protect yourself.

  • Help for individuals

    Found in NZ Verify app / Get help / Help for individuals

    How organisations use the government’s NZ Verify | Whakatūturu App to check your digital credentials and how your personal information is protected.

  • Features overview

    Found in The Govt.nz app / Features and releases / Features overview

    Explore the features available now in the Govt.nz app.

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