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  • Your Admission Agreement and care plan

    Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan

    When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Income you pay tax on

    Found in Tax, benefits and finance / Tax / Income you pay tax on

    When you pay tax or do a tax return you need to know what to include as income. Check to see what counts as a source of income.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Where to start when thinking about residential care

    Found in Health / Rest homes and residential care / Moving into residential care / Where to start when thinking about residential care

    If you’re looking to move into a rest home or hospital you have some big decisions to make. Find out what you first need to think about and do.

  • How to apply for a visitor visa

    Found in Immigration and visas / Visitor visas and the NZeTA / How to apply for a visitor visa

    If you come to New Zealand on a holiday, you might need to apply for a visitor visa before you arrive. Work out what you need to do to apply.

  • How to pay tax

    Found in Tax, benefits and finance / Tax / How to pay tax

    If you’re earning any sort of income, you have to pay tax. Make sure you're paying the right amount so you do not end up with a large bill.

  • Fines, penalties and losing your licence

    Found in Transport / Driving fines and penalties / Fines, penalties and losing your licence

    You must follow the road rules for your safety and the safety of others when you drive. If you do not, you can be fined or have your driver licence or car taken off you.

  • Immunise your child for free

    Found in Health / Free health services for children / Immunise your child for free

    Immunisation protects children from many serious diseases. It also stops disease spreading within your family and the community.

  • Language requirements

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Language requirements

    You need to be able to hold a basic conversation in English to get New Zealand citizenship.

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