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  • Language requirements

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Language requirements

    You need to be able to hold a basic conversation in English to get New Zealand citizenship.

  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Paying for heating

    Found in Health / Help in your home / Paying for heating

    If you're ill or have a disability, you can apply for help with the cost of heating your home. What you can get depends on your circumstances and also your income and assets.

  • Debt collection and repossession

    Found in Consumer rights and complaints / Debt and credit records / Debt collection and repossession

    Know your rights when a debt collector demands payment or takes your stuff because you cannot pay your bills.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.

  • Legal help when being harassed

    Found in Law, crime and justice / Abuse, harassment and domestic violence / Legal help when being harassed

    If you're being harassed by someone you're not in a relationship with, you can apply for a restraining order.

  • Retirement villages

    Found in Work / Retiring from work / Retirement villages

    Moving to a retirement village is a big decision — it's important to get independent advice.

  • Nursing and medical help at home

    Found in Health / Help in your home / Nursing and medical help at home

    If you have a disability, an injury or ongoing health problems, a nurse or other health professionals can visit you to help with medications and other medical needs.

  • Scams

    Found in Law, crime and justice / Scams

    Taking care can help you avoid scams. If you think you’ve been scammed, report it straight away.

  • Complain about a privacy breach

    Found in Consumer rights and complaints / How to complain / Complain about a privacy breach

    You can complain if your personal information is being revealed without your agreement or if an organisation refuses to let you see information about you.

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