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  • Your consumer rights

    Found in Consumer rights and credit records / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Where to start when thinking about residential care

    Found in Health / Rest homes and residential care / Where to start when thinking about residential care

    If you’re looking to move into a rest home or hospital you have some big decisions to make. Find out what you first need to think about and do.

  • What is a civil union certificate

    Found in Family and whānau / Getting married / Civil unions / What is a civil union certificate

    A civil union certificate is an official record of a civil union.

  • Complain about your financial services provider

    Found in Consumer rights and credit records / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • If you live overseas

    Found in Benefits, pensions and financial support / NZ Superannuation and the Veteran’s Pension / Specific living situations / If you live overseas

    If you live overseas now, you may be able to keep getting some or all of your New Zealand Superannuation or Veteran’s Pension.

  • Privacy statement for NZ Verify

    Found in NZ Verify app / Terms and policies / Privacy statement

    Read the privacy statement for the NZ Verify app.

  • Seeing a specialist

    Found in Health / Doctors, dentists and prescriptions / Seeing a specialist

    A specialist is a medical practitioner who is trained in a specific field of medicine. You usually need to visit your general practitioner (doctor) first for a referral to a specialist.

  • How to pay tax

    Found in Work and tax / Tax and ACC levies / How to pay tax

    Some types of income have the tax taken out (deducted) before you receive it. For all other income you need to declare it to Inland Revenue and pay the tax.

  • Help for victims of crime

    Found in Law, crime and justice / Crimes and emergencies / Help for victims of crime

    If you or someone you care about is the victim of a crime, there's support and help available.

  • Paying for residential care

    Found in Health / Rest homes and residential care / Paying for residential care

    You may need to pay for your care, but you could get government help. Check what support is available and what it costs.

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