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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Going back to work after your parental leave ends

    Found in Work / Parental leave / Going back to work after your parental leave ends

    Find information about returning to work, breaks for breastfeeding, and how to get help with childcare and other costs when you’re back in work.

  • Help for partners staying at home

    Found in Health / Rest homes and residential care / Help for partners staying at home

    If your partner moves into a rest home or hospital, you can get financial help to stay in your home, look after your own health and visit your partner.

  • Home emergency checklist

    Found in Housing and property / Home emergency checklist

    How to prepare for and get through an emergency in New Zealand.

  • 111 emergency service

    Found in Law, crime and justice / Crimes and emergencies / 111 emergency service

    If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.

  • Pay a court fine

    Found in Law, crime and justice / Paying fines / Pay a court fine

    ​You can pay court fines online. Speeding tickets and local council parking tickets become court fines if you don’t pay them on time.

  • Personal care at home

    Found in Health / Help in your home / Personal care at home

    If you need help with daily activities like showering or getting dressed, support is available to make these tasks safer and easier for you.

  • Community Services Card

    Found in Health / Financial help and services / Community Services Card

    Work and Income supply the Community Services Card (CSC) on behalf of the Ministry of Health to help lower healthcare costs.

  • Types of residential care

    Found in Health / Rest homes and residential care / Types of residential care

    There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.

  • Paying for residential care

    Found in Health / Rest homes and residential care / Paying for residential care

    You’re responsible for paying for your own residential care but you may qualify for government help. Read about the financial support that’s available and how to find out about the costs.

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