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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Fines, penalties and losing your licence

    Found in Transport / Driving fines and penalties / Fines, penalties and losing your licence

    You must follow the road rules for your safety and the safety of others when you drive. If you do not, you can be fined or have your driver licence or car taken off you.

  • How to pay tax

    Found in Tax, benefits and finance / Tax / How to pay tax

    If you’re earning any sort of income, you have to pay tax. Make sure you're paying the right amount so you do not end up with a large bill.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Dog owner fines and offences

    Found in Law, crime and justice / Paying fines / Dog owner fines and offences

    If you do not keep control of your dog, allow a dog into a restricted area or abuse or neglect an animal, you can be fined or sent to prison — and banned from owning dogs in the future.

  • Pay a court fine

    Found in Law, crime and justice / Paying fines / Pay a court fine

    ​You can court fines online. Speeding tickets and local council parking tickets become court fines if you don’t pay them on time.

  • Request information from the government

    Found in Engaging with government / Request information from the government

    You can make an official information request to the organisation or person you think holds the information you want.

  • Get a visa to visit another country

    Found in Leaving NZ / Moving or travelling overseas / Get a visa to visit another country

    Check which visas you'll need and organise to get them well ahead of your travel dates.

  • Dual citizenship

    Found in Passports, citizenship and identity / New Zealand citizenship / Changing your citizenship status / Dual citizenship

    New Zealand allows dual citizenship or multiple citizenship — but some other countries do not.

  • Working in NZ if you’re aged 18 to 35

    Found in Immigration and visas / Get a visa to work in NZ / Working in NZ if you’re aged 18 to 35

    Some work visas are only for people aged 18 to 35. You can also apply for other work visas if you have the right skills and experience.

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