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  • When you get a flatmate in your own house

    Found in Housing and property / Renting and flatting / When you get a flatmate in your own house

    If you own a house, you can get people to occupy the spare bedrooms and help with the bills.

  • School fees and donations

    Found in Education / School and college / School fees and donations

    It’s free to go to a state school — but the school can ask for donations towards their running costs.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Community Services Card

    Found in Health / Financial help and services / Community Services Card

    Work and Income supply the Community Services Card (CSC) on behalf of the Ministry of Health to help lower healthcare costs.

  • Car seats for kids

    Found in Transport / Car seats for kids

    Kids under 7 have to be in car seats. Between 7 and 8 they have to be in a car seat if one is available.

  • Types of citizenship: birth, descent and grant

    Found in Passports, citizenship and identity / New Zealand citizenship / Types of citizenship: birth, descent and grant

    There are 3 main types of New Zealand citizenship: by birth, by descent and by grant.

  • Free health advice

    Found in Health / Public health services / Free health advice

    Find out who to contact to get free health advice for you and your family.

  • What you can and cannot bring with you into New Zealand

    Found in Immigration and visas / Bringing things into New Zealand / What you can and cannot bring with you into New Zealand

    There are biosecurity and customs rules about what you can and cannot bring into New Zealand.

  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

  • Being deprived of NZ citizenship

    Found in Passports, citizenship and identity / New Zealand citizenship / Changing your citizenship status / Being deprived of NZ citizenship

    In rare circumstances, the Minister of Internal Affairs can take away your New Zealand citizenship. You will no longer be able to use a New Zealand passport and you might not be allowed to live here.

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