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  • Complain about your financial services provider

    Found in Consumer rights and credit records / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Access to your birth, marriage and name change records

    Found in Passports, citizenship and identity / Proving and protecting your identity / Access to your birth, marriage and name change records

    Birth, death, marriage, civil union and name change records are a public register — anyone can request copies of someone's information. You can see who's accessed your records since 2009 or block access to them if your safety is at risk.

  • Refugees in New Zealand

    Found in Immigration and visas / Live in New Zealand / Refugees in New Zealand

    Find out who can come to New Zealand as a refugee and what happens when you arrive.

  • Order a marriage certificate

    Found in Family and whānau / Getting married / Order a marriage certificate

    Your New Zealand marriage certificate is an official record of your marriage. It costs $35 to have it posted to you. You can order your certificate online.

  • Responsible disclosure guidelines

    Found in The Govt.nz app / Privacy and security / Responsible disclosure guidelines

    We take the security and privacy of your information seriously. If you identify a security issue with the Govt.nz app, tell us so we can get it fixed.

  • Get your child a New Zealand passport when born overseas

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Get your child a New Zealand passport when born overseas

    If you are a New Zealand citizen by birth or grant and have a child overseas, you can register them as a citizen by descent and get them a New Zealand passport.

  • Choose the gender on your citizenship record

    Found in Passports, citizenship and identity / Changing your gender / Choose the gender on your citizenship record

    If your gender is different to what’s on your birth certificate, you can change it when you apply for NZ citizenship — or get your citizenship record updated.

  • Privacy policy

    Found in The Govt.nz app / Terms and policies / Privacy policy

    This policy explains how and when the Govt.nz app collects personal information, what we do with it and your right to see or change it.

  • How to order a civil union certificate

    Found in Family and whānau / Getting married / Civil unions / How to order a civil union certificate

    It’s easiest to order a civil union certificate online. You can also order by phone, post, or in person.

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