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  • Separating from your spouse or partner

    Found in Family and whānau / Separating or getting divorced / Separating from your spouse or partner

    You do not have to do anything official when you separate from your partner, but a separation agreement or separation order can help to keep things clear.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • No data on your phone — access government-sponsored websites for free

    Found in Engaging with government / No data on your phone — access government-sponsored websites for free

    Zero Data gives you free access to government-sponsored websites. This way, money is not a barrier to getting important services and information.

  • Prescription charges

    Found in Health / Doctors, dentists and prescriptions / Prescription charges

    You pay a contribution to the cost of the medicines prescribed by your doctor — currently this is $5 for most items. If your medicine is not fully subsidised, you might have to pay more.

  • Getting married overseas

    Found in Family and whānau / Getting married / Getting married overseas

    If you’re getting married or having a civil union overseas, you usually do not need to do anything in NZ beforehand — check with the country’s officials if you need to do anything there.

  • Complain about a TV or radio programme or an ad

    Found in Consumer rights and complaints / How to complain / Complain about a TV or radio programme or an ad

    If you think a TV or radio programme has not followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) has not followed the advertising standards, you can complain to the relevant authorities.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Leaving children by themselves

    Found in Family and whānau / Childcare and supervision / Leaving children by themselves

    You can leave a child under 14 at home or in another place if you’ve made reasonable provisions to have them supervised and cared for safely, and they’re not left for a long time.

  • PlunketLine

    Found in Health / Free health services for children / PlunketLine

    Phone 0800 933 922 to get advice about child health and parenting.

  • Noisy neighbours

    Found in Housing and property / Neighbourhood problems / Noisy neighbours

    Try asking your neighbours to be quiet if they're making too much noise. You can also complain to their landlord or the council.

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