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  • Complain about something you bought

    Found in Consumer rights and credit records / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Pay fines from speeding, parking, safety cameras or other tickets

    Found in Law, crime and justice / Paying fines / Pay fines from speeding, parking, safety cameras or other tickets

    Pay the organisation that sent you the fine or ticket. Check how to pay online, what happens if you do not pay on time, and how to dispute them.

  • Change the registered sex on your birth certificate

    Found in Passports, citizenship and identity / Changing your gender / Change the registered sex on your birth certificate

    To change the sex marker on your birth certificate, you must complete a statutory declaration and apply to Births, Deaths and Marriages.

  • How to order a name change certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Name change certificate / How to order a name change certificate

    It’s easiest to order a name change certificate online. You can also order by phone, post, or in person.

  • Responsible disclosure guidelines

    Found in The Govt.nz app / Privacy and security / Responsible disclosure guidelines

    We take the security and privacy of your information seriously. If you identify a security issue with the Govt.nz app, tell us so we can get it fixed.

  • If you’re fired or unfairly dismissed

    Found in Work and tax / Workers’ rights / If you’re fired or unfairly dismissed

    If the process to fire you has not been handled properly or the reason you’ve been fired is not valid, you can raise a personal grievance with your employer.

  • What counts as income for benefits

    Found in Benefits, pensions and financial support / Benefits and allowances / What counts as income for benefits

    When you get a benefit or allowance from Work and Income, you need to tell them what other income you get — both regular and one-off payments.

  • Self-employed or running a business

    Found in Work and tax / Self-employed or running a business

    Find out how to set up a business, including self-employment, and what your responsibilities are when running a business.

  • Create an enduring power of attorney

    Found in Family and whānau / Power of attorney — enduring and ordinary / Create an enduring power of attorney

    Complete a form for each enduring power of attorney (EPA or EPOA) you want to create. Save on legal fees by planning ahead.

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