Privacy and security questions and answers
Learn about the security and privacy protections built into the Govt.nz app, including how information is protected and what data is collected.
General privacy and security
Do I need to create an account or log in to use the app?
No — you do not need to create an account or login to use the Govt.nz app.
Some features within the app require secure access to protect your information — to sign in, you use your device’s biometrics, such as fingerprint or face recognition. These features currently include:
- the wallet
- adding and using identity credentials from your wallet.
You can also use your device’s location services or save your preferences and settings. These stay in your device — they’re not stored in an app account.
You remain in control of your identity credentials and other information.
Does the app store biometric information?
No — the Govt.nz app does not store any biometric information, such as Face ID or fingerprint recognition. That information is managed by and stored within your device.
Does the government track what I do in the app?
No — the government does not track you or your activity within the app and we do not keep personal information through the app or website.
We may only collect personal information if you choose to contact us — for example, if you email us or send feedback. For more details, see our Privacy Policy.
Why the strict security requirements?
The Govt.nz app supports secure government services and digital credentials.
To protect your identity and personal information, it only works on devices that meet current Govt.nz security requirements and the relevant iOS (Apple) or Android security standards.
These checks help reduce the risk of fraud and unauthorised access.
Will I have to use the Govt.nz app?
We recognise that not everyone can, or wants to, use digital channels. Using an all-of-government app will always be optional.
Each government agency remains responsible for providing access to their services in a range of ways, and that will not change.
Personalised emergency alerts
Does this feature replace NZ’s existing emergency mobile alerts?
This feature does not replace New Zealand’s existing emergency mobile alert system — it’s an additional channel:
- so you have another reliable way to stay informed if you miss an alert elsewhere
- if you want more detail than a broadcast alert provides
- to receive alerts via Wi-Fi or satellite enabled devices and networks.
The app does not alter alert content from the official source.
Once you’re all set up, you do not need to do anything else. The app will alert you if something happens in one of your saved locations, whichever agency issues it.
Does the app change any of the emergency messages?
Each alert reflects the official message from the agency that issued it — the Govt.nz app does not change or add to the content.
Are my saved locations shared with government agencies?
No. Your privacy is protected. Your saved locations stay on your device — they’re not stored in a government database and are only used to match you with relevant alerts. The app does not track your activity, and receiving an alert does not tell any agency who you are.
Digital wallet and credentials
Who can see my credentials in the app?
Only you can see your credentials.
The app is designed to store your digital credentials securely on your device. They are encrypted and locked so that only you can view or use them.
Credential issuers — including government agencies — are not able to see how or when you use your credentials.
You can see your own activity through the ‘history log’, which is also stored securely on your device and is only visible to you.
How is my information protected?
The app uses your device’s biometrics, such as your fingerprint or facial recognition, to protect access to your wallet.
Your information stays on your device and is encrypted to keep it safe.
The app complies with the Privacy Act . Before digital credentials become available, the app will receive additional accreditation for privacy, security and identity protection under the Digital Identity Services Trust Framework.
Trust Framework for Digital Identity — Public Service Commission
Why does the app ask to use NFC (tap-to-share)?
NFC (Near Field Communication) is used to enable ‘tap-to-share’ features on supported devices (only Android supports NFC currently).
When NFC is available, you can share a digital credential stored on your device by holding your phone or tablet near a compatible reader or another device. The Govt.nz app will then securely exchange the information needed to verify your credential.
NFC is only used when you choose to share a credential using tap-to-share. No information is shared automatically.
Before any information is shared, the app will show you what information is being asked. You must approve the request using your device’s biometrics, such as Face ID, Touch ID, or your device passcode.
You can currently use NFC for the Govt.nz app only on Android devices.
To use NFC, make sure Bluetooth is turned on — NFC starts the connection between the 2 devices and Bluetooth creates the secure channel that completes the data transfer.
NFC is used to confirm that the 2 devices are physically close and to start a secure connection. The actual exchange of information is then completed over Bluetooth, which allows a faster and more secure encrypted transfer.
