Privacy policy for the Govt.nz app
This policy explains how and when the Govt.nz app collects personal information, what we do with it and your right to see or change it.
Purpose
Effective Date:
The Govt.nz app (‘App’, ‘we’, ‘our’ or ‘us’) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose and safeguard your information in accordance with the New Zealand Privacy Act Where applicable, it also aligns with other relevant privacy laws such as the EU General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs).
Terms and conditions for the Govt.nz app
Information we collect
We may collect the following types of information when you use the App or communicate with us:
Device and usage data — including device type, operating system, browser and screen type, app installs and crash or diagnostic data.
How we use your information
We use the information collected to:
- provide, operate and maintain the App
- communicate with you regarding updates, features, security alerts or support
- improve the functionality, security and performance of the App
- comply with our legal and regulatory obligations, including those under the Privacy Act .
Sharing of information
We do not collect personal information through our hosted services.
We do not sell or rent any personal information you provide to us through customer service interactions.
We may share your information only with:
- Service providers — such as hosting services and payment processors, who are contractually required to handle information securely and only for authorised purposes
- Legal authorities — where disclosure is required by New Zealand law, court order or to protect legal rights
- With your consent — where you have opted in to third-party integrations or services.
Some service providers may be located outside New Zealand. Where information is transferred internationally, we ensure safeguards are in place consistent with the Privacy Act and, where relevant, GDPR or APP requirements.
Any personal information collected, as part of our customer support interactions, will be used for the purpose for which it was collected and any directly related purposes. There will be no secondary or unrelated use or disclosure of personal information without your explicit consent or unless required or allowed by law.
Data retention of customer service information
We do not retain personal information through our hosted services. We may collect personal information through customer support interactions with us, such as when you email us or provide feedback.
We retain personal information only for as long as necessary to:
- provide the services you have requested
- meet legal, regulatory or contractual obligations
- resolve disputes.
When information is no longer required, it will be securely deleted, anonymised or archived in accordance with our data retention policies.
Your rights
Under the New Zealand Privacy Act , and where applicable GDPR or APPs, you have the right to:
- request access to the personal information we may hold about you
- request correction of your personal information if it is inaccurate or incomplete
- withdraw consent for optional data collection or processing at any time
- lodge a complaint with the Office of Privacy Commissioner (NZ) or another applicable regulator
To exercise your rights, contact us at privacy@dia.govt.nz.
Security
We take reasonable technical, administrative and organisational measures to protect your information from loss, misuse, unauthorised access alteration or disclosure.
However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your information.
Children’s privacy
The App is not directed at children under 13 years of age.
We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.
Changes to this policy
We may update this privacy policy from time to time.
If we make significant changes, we will notify you by posting an update within the App or contacting you via the contact information you have provided.
Continued use of the App after an update constitutes your acceptance of the revised privacy policy.
Contact us
If you have questions, concerns or requests regarding this privacy policy or out privacy practices, contact us at:
The Privacy Officer
Department of Internal Affairs
PO Box 805
Wellington 6140
Email: privacy@dia.govt.nz
Utility links and page information
Last updated