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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • If you’re fired or unfairly dismissed

    Found in Work / Workers’ rights / If you’re fired or unfairly dismissed

    If the process to fire you has not been handled properly or the reason you’ve been fired is not valid, you can raise a personal grievance with your employer.

  • Translating documents into English

    Found in Passports, citizenship and identity / Proving and protecting your identity / Translating official documents / Translating documents into English

    Get a document translated into English so you can use it in NZ.

  • Get yourself a New Zealand passport when born overseas

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Get yourself a New Zealand passport when born overseas

    If you were born overseas and at least 1 of your parents was a New Zealand citizen by birth or grant when you were born, you can register as a citizen by descent and get a New Zealand passport.

  • Get a non-disclosure direction

    Found in Passports, citizenship and identity / Proving and protecting your identity / Access to your birth, marriage and name change records / Get a non-disclosure direction

    You can block access to your birth, marriage, civil union and name change records if your safety is at risk.

  • Your Admission Agreement and care plan

    Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan

    When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.

  • Paying for residential care

    Found in Health / Rest homes and residential care / Paying for residential care

    You may need to pay for your care, but you could get government help. Check what support is available and what it costs.

  • Getting married overseas

    Found in Family and whānau / Getting married / Getting married overseas

    If you’re getting married or having a civil union overseas, you usually do not need to do anything in NZ beforehand — check with the country’s officials if you need to do anything there.

  • If you live alone

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you live alone

    Find out about getting New Zealand Superannuation (NZ Super) or the Veteran’s Pension when you’re single and live by yourself or in shared accommodation.

  • Financial help for people with a disability or illness

    Found in Health / Financial help and services / Financial help for people with a disability or illness

    If you have a disability or illness you may be able to get an allowance, subsidy or loan to help with your expenses. Financial assistance is available for all citizens.

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