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  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Postpone or defer paying your rates

    Found in Housing and property / Get financial help with housing / Postpone or defer paying your rates

    If you own your own home, many councils let you postpone or defer paying your rates. Check with your council to find out if they offer this service and whether you are eligible.

  • Get an IRD number for your child

    Found in Tax, benefits and finance / Get an IRD number / Get an IRD number for your child

    Your child will need an IRD number if they’re earning any money or interest, or if you’re applying for Working for Families or child support. If you’re having a baby, you can apply for one when you register their birth.

  • Registering your new car or truck

    Found in Transport / Buying a vehicle / Registering your new car or truck

    Cars, vans, motorcycles, mopeds and trucks need to be registered and issued number plates to be legally driven on our roads.

  • Fire safety at home

    Found in Housing and property / Home safety / Fire safety at home

    Learn about fire safety and take practical steps to keep you and your family safe from house fires.

  • Check if you are a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Check if you are a citizen

    To find out if you are a New Zealand citizen, use the online tool or ask the Citizenship Office.

  • Refugees in New Zealand

    Found in Immigration and visas / Live in New Zealand / Refugees in New Zealand

    Find out who can come to New Zealand as a refugee and what happens when you arrive.

  • Check your own credit record

    Found in Consumer rights and complaints / Debt and credit records / Check your own credit record

    You can get your credit report for free. If your information is wrong, you can get your record corrected.

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