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  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • What you have to do when you’re getting a benefit

    Found in Tax, benefits and finance / Benefits and allowances / What you have to do when you’re getting a benefit

    If you're getting a benefit, NZ Superannuation or a Veteran’s Pension from Work and Income, you must let them know if your contact details or circumstances change.

  • Using a personal medical alarm

    Found in Health / Help in your home / Personal medical alarms / Using a personal medical alarm

    Learn about the types of services and equipment provided when you get a personal medical alarm. Find out how to call for help, and what to do if you no longer need the alarm.

  • Child support

    Found in Family and whānau / Separating or getting divorced / Child support

    Child support is paid by parents who do not live with their children, or who share care of their children with someone else.

  • Scams

    Found in Law, crime and justice / Scams

    Taking care can help you avoid scams. If you think you’ve been scammed, report it straight away.

  • Colours, images and logos

    Found in About this website / Colours, images and logos

    How Govt.nz uses colours, images and logos.

  • Translating documents into English

    Found in Passports, citizenship and identity / Proving and protecting your identity / Translating official documents / Translating documents into English

    Get a document translated into English so you can use it in NZ.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Apply for NZ citizenship if born in Samoa before 1949

    Found in Passports, citizenship and identity / New Zealand citizenship / Apply for NZ citizenship if born in Samoa before 1949

    You can apply for NZ citizenship if you were born in Samoa on or after 13 May 1924 and before 1 January 1949, or if you meet 1 of the other eligibility criteria.

  • Consumer Protection

    Found in Government A-Z / Consumer Protection

    They are responsible for: developing consumer policy including consumer protection providing education and guidance for consumers and businesses on consumer laws and issues ensuring the safety of general consumer products being offered for sale or supply in NZ are safe monitoring the marketplace for emerging product safety risks and issues and responding to consumer…

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