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  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Community Services Card

    Found in Health / Financial help and services / Community Services Card

    Work and Income supply the Community Services Card (CSC) on behalf of the Ministry of Health to help lower healthcare costs.

  • Fishing

    Found in Recreation and the environment / Hunting and fishing / Fishing

    You need to obey some laws and regulations — these can depend on where and what you’re fishing.

  • If you get ACC payments and NZ Super

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you get ACC payments and NZ Super

    You can get ACC payments and NZ Super payments at the same time, but only for 2 years.

  • NZ citizenship if you are adopted

    Found in Passports, citizenship and identity / New Zealand citizenship / NZ citizenship if you are adopted

    If you were born and adopted in New Zealand you are likely to be a New Zealand citizen. If you were born or adopted outside New Zealand, you might be a citizen — if not, you may be able to apply to become one.

  • Your Admission Agreement and care plan

    Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan

    When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.

  • 111 emergency service

    Found in Law, crime and justice / Crimes and emergencies / 111 emergency service

    If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.

  • Citizenship ceremonies

    Found in Passports, citizenship and identity / New Zealand citizenship / How to apply for NZ citizenship / Citizenship ceremonies

    You are not a citizen until you have made your oath or affirmation at a citizenship ceremony.

  • Your care plan after a needs assessment

    Found in Health / Help in your home / Your care plan after a needs assessment

    You’ll get a care plan after your needs assessment. This plan describes the home support services and equipment you’ve been assessed as needing, who’ll provide these and when they’ll start.

  • What counts as income for benefits

    Found in Tax, benefits and finance / Benefits and allowances / What counts as income for benefits

    When you get a benefit or allowance from Work and Income, you need to tell them what other income you get — both regular and one-off payments.

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