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  • What is a name change certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Name change certificate / What is a name change certificate

    A name change certificate is an official record of a name change if they were born outside NZ.

  • Get help to find birth, death and marriage records

    Found in History, culture and heritage / Research your family history / Get help to find birth, death and marriage records

    If you do not know the year of a record you're looking for, you can ask Births, Deaths and Marriages to search for it.

  • Disputes when buying a car

    Found in Transport / Buying a vehicle / Disputes when buying a car

    If you've bought a vehicle and something goes wrong, your rights depend on if you bought it from a motor vehicle trader or privately.

  • When you arrive in Australia

    Found in Leaving NZ / Travel or move to Australia / When you arrive in Australia

    If you plan to work and live in Australia, there are things you’ll need to sort out as soon as you arrive, like your tax, healthcare and driver licence.

  • Getting a tax refund

    Found in Tax, benefits and finance / Tax / Getting a tax refund

    Most people automatically get a tax refund if they’re owed one.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Community Services Card

    Found in Health / Financial help and services / Community Services Card

    Work and Income supply the Community Services Card (CSC) on behalf of the Ministry of Health to help lower healthcare costs.

  • Rates rebate calculator

    Found in Housing and property / Get financial help with housing / Get a rates rebate / Rates rebate calculator

    Use the calculator to work out how much you might get as a rates rebate. This is an estimate only — your council will assess the actual amount when you apply.

  • Daylight saving in NZ

    Found in Recreation and the environment / Daylight saving in NZ

    In spring, we change our clocks forward 1 hour to New Zealand Daylight Time (NZDT). In autumn, we change our clocks back 1 hour to New Zealand Standard Time (NZST).

  • Modifying a vehicle

    Found in Transport / Keeping a vehicle on the road / Modifying a vehicle

    You can modify, customise or retune your car, motorcycle, van or ute — but you may need a low volume vehicle (LVV) certification to get a WoF.

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