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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Train while you work

    Found in Education / Training and apprenticeships / Train while you work

    Continue to broaden your skills while working. You can become better at your job, increase your chance for a promotion or change your career entirely.

  • Presence in NZ requirements

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Presence in NZ requirements

    You need to show you have been physically present in New Zealand for a certain amount of time and that you intend to continue living here.

  • Renting

    Found in Housing and property / Renting and flatting / Renting

    Tenants, landlords and flatmates have different rights and responsibilities when renting a home or boarding house room.

  • Government help with dental costs

    Found in Health / Doctors, dentists and prescriptions / Government help with dental costs

    Basic dental services are free until you’re 18. If you need dental care after 18, and you’re on a low income or have a disability, illness or injury, you can apply for government help.

  • Before you travel

    Found in Leaving NZ / Before you travel

    Avoid surprises — before you go, find and check your passport, pay your fines and check if there are any special travel requirements for the countries you’re visiting.

  • Transfer to a different residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Transfer to a different residential care facility

    You can transfer to another residential care facility if you want to. Or you may have to transfer if the level of care you need has changed.

  • If you lived or worked overseas

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you lived or worked overseas

    If you lived or worked in another country you may be able to get their social security pension. When you apply for NZ Superannuation or the Veteran's Pension, apply for these pensions at the same time.

  • Total Mobility scheme

    Found in Health / Financial help and services / Total Mobility scheme

    The Total Mobility scheme provides subsidised door-to-door taxi services for people who cannot use public transport due to a disability. It’s funded in partnership by local and central government.

  • Paying for residential care

    Found in Health / Rest homes and residential care / Paying for residential care

    You’re responsible for paying for your own residential care but you may qualify for government help. Read about the financial support that’s available and how to find out about the costs.

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